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First they hit me for $27.99 for a crippled site that is near worthless. Then they tell me that I will automatically be renewed every year AND I cannot stop that by mail. It has to be done through a link they provided that does not work. Calling their support *******659 I got, and you will get "We re busy and cannot take your call right now" and direct you to the site that is not reachable. They don't even suggest you can call back later, but they just wish you a great day and hang up.
The service stinks. They report things are fixed when they are not. I do not know what their intentions are, but I don't think it is wholesome. If it is, the have an operating system problem.
ken hasn’t received any thanks yous.
ken doesn’t have any fans yet.
ken isn’t following anybody yet.
Empty.
For a year I subscribed and I've never gotten one result. I thought I had canceled before my year...
Having been a subscriber to this online service, and using it which is ok but nothing flash when...
We let our customers be the ones to decide if they would like a subscription or if they would like to use the site for free. It is their choice. I often tell our customers to use the site for free first. Getting used to the technology and the tools is the key to success! Also, when signing up for the account, it is very clear what their terms and policies regarding the subscription are. There are no refunds for a subscription. However, a subscription can always be cancelled and the customer will still enjoy the benefits of the account until the renewal date. This is just like many other online subscriptions out there.
As a genealogist, I used the site for many years for free. I decided later on to get a subscription, and I would never go back. Why? Because there are many tools such as nearby graves, family plots, and global family that are invaluable tools for the novice or experienced genealogist. Like many other sites out there, we provide online customer support that is also top of the line. At https://support.billiongraves.com/
Phone lines and snail mail are communication tools from the past. As a very modern, forward thinking company, our customer support staff is willing and able to answer customer questions and problems quickly and efficiently by email. Those who have subscriptions are given priority status on our website and are the first in line always. In fact, our support staff are usually live M-F 8-12 MST for our subscribers. When questions are asked outside of that time frame, our staff will usually answer within a 24 hour window.