I have been buying from them for awhile now. Never had problems until now. Recently, I brought an universal laptop charger on eBay from them. It died within 3 minutes of use. Endless emails and the best they could do was offering me a partial refund of $5 for a purchase of $9.55. Seriously? Instead of refunding me the whole amount, they wanted to keep $4.55 due shipping? The product is a piece of crap and they know it. They wanted to waste my time going through eBay purchase protection to get my full refund. Instead of doing so, I closed the case in eBay and ask for my $5 dollars partial because it's not worth my effort and time. Let's see if they will refund me the $5 dollars in 3 days. Will never purchase anything from them again! Sorry, but you have lost another customer! Beware of this site and stay away!