Ordered a 11x17" poster and the sent me a 11 3/8 x 17" poster. No one makes a frame that size. I contacted Customer support and they shipped a new one which was also 11 3/8" x 17" I contacted again and said why would you ship the same wrong size again I need what you advertised 11x17" not 11 3/8 x 17" they sent another and for the 3rd time they sent the same damn size. Contacted again and said I'm done, I want to return the posters for a refund. They reply and said NO. They wouldn't even give a refund for sending me the wrong size 3 times. I wanted to frame the poster but no one makes a frame that size. Stay clear of this scam rip off company. And Teeland learn how to read a ruler.