Kendra A.

Absolutely horrific and devastating experience. I just lost my grandfather who I was extremely close to. After searching high and low for the perfect Urn necklace I decided to choose The Steel Shop because they claim to use steel. I'm allergic to everything but steel when it comes to jewelry. I had it engraved with "Grandpa" on the side of it. Once it arrive I put it on and within 15 minutes I broke out in a huge rash, a terrible allergic reaction. This is not true steel. Don't waste your money if you think it is. Decpite their deceiving title and my email calling them out on it they refused to offer any refund for return of the product so I could find something else I could actually wear. They had zero compassion for the situation and only offered 20% off of another purchase. I can't order from them when their product isn't what it says it is. I don't reccomend this to anybody. They couldn't even be bothered to respond to my email after they told me they couldn't refund it. This company is a joke and they lie about their product. I will continue to find every way to out them so they know what they're doing is wrong. Especially given my circumstances.