Kenneth C.

Ordered a Nikon DSLR body on the Monday the week before Christmas. No word from Ritz by Thursday. Called and left 4 voicemail messages by late Friday morning including cancellation of the order. Never received email from them nor returned phone calls even though their site clearly states that you will receive an email shipping notification. Nobody answers the phone, ever! Received the package on Tuesday before Christmas. The camera body was from a foreign country not USA! There is no warranty for such in the USA. The web page describing the product said nothing about it being a foreign product! Email to their tech support from my gmail account bounced continuously. I use Gmail for web transactions, but had to use another non-gmail account to contact them. Mike said they'd be happy to accept the return as long as the package was unopened (it was not opened. The outside of the box showed that it was not a USA product), but there would be a 10% restocking fee.

Summary: Ritz has lost my business and the business of my friends and family! The lack of disclosure that it was a foreign product on the product web page, the lack of email confirming shipping (even though their site states you will receive email notification, the lack of returned phone calls and the restocking fee of 10% under these circumstances all add up to a scam and a totally unacceptable way to do business! Spend your money elsewhere and be happy you did!