Kenneth G.

I needed an out of production instant hot water heater--the replacement model was larger than its predecessor and didn't fit the space I had. Thought I'd found it at Home Essentials as they specifically advertised the model I needed (at a higher price than Amazon charged for the replacement unit, but I figured they were charging more because no more were being produced). They did not ship the advertised model, but instead the replacement. It took them way too long to authorize the return, and they then refused (or, rather, ignored) my request that they reimburse me the cost ($20+) of returning the INCORRECT unit they sent me. VERY dissatisfied.