KL S.

If I could I would give this company a rating of zero. Save yourself the stress of dealing with this company, by buying your pet's meds from a reputable company. Instead of doing the right thing, they hide behind the telephone as you stay on hold, hoping you will give up.

My cat was very sick and we didn't know how long she would live, but I bought more of this product just in case our supply ran out. Short story, our cat died so I tried to return the unused product for a refund. I was well within the 30 days of purchase window and the product was not a prescription drug. I tried calling Customer Service numerous times, and waited on hold for nearly 30 minutes before giving up. I finally wrote an email to Customer Service and then waited for a response. After no response, I got up 5 am to call Customer Service at their 8 am open time. A woman answered and as soon as I mentioned I was calling for a return and refund, she hung up on me! So I got my credit card company involved to investigate providing them with documents showing the transaction, my telephone calls to them, and my email. Within a day, I got an email response with a prepaid FedEx merchandise return label and a statement that they would issue a refund once the package arrived at their facility. I tracked the delivery to their facility, then waited again for a week for my refund. When nothing happened, I sent another email with a copy of FedEx's proof of delivery. Within a day, I received a response saying they issued a full refund. How this company has stayed in business with such poor Customer Service is beyond belief.