Purchased extra insurance to allow flight changes. Called for 3 days to make a change, was told it cant be done over the phone and someone would get back to me. Received email, told to call again, when i finally got through i was told it cant be done over the phone and someone will get back to me. Never happened.
Over and hour to get through on phone each time, cut off twice. Had to pay for it through the airline. Lost my money.