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Booked an apartment in Dieppe France and arranged to meet the owner to get the keys. She didn't show up and booking.com charged me anyway. They have now said that she was just late (We waited on a dirty pavement next to a busy road in a not salubrious neighbourhood with my 5 year old son for 30 minutes) and that I cancelled my booking. I did not cancel it - they did I couldn't get it! My bank are disputing the payment so that may be the way to go... we'll see. Wouldn't trust them though
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I purchased a 7 day stay at L'baurge in Lake Charles the week of 4/14/24. I was told that this...
Car hire company cancelled the booking due to an authorisation issue, then booking.com refused to...
Hello Kerry,
I'm sorry to hear about this. Please note that Booking.com did not charge you for your reservation. Payment is always taken by the accommodation unless it is otherwise stated. I would like to check into this for you. Can you please provide your booking number?
Regards,
Regi
Booking.com Customer Service Team