For the few times I've bought airtime using PesaPal it has been HELL. I always have to call their customer care line inorder for them to complete the transaction. Sometimes they don't even complete it and just eat my money! I'm NEVER using PesaPal again.
Greetings Kerry,
Apologies for the experience,
Kindly share details of payments made that have you a dispute on, on email helpdesk@pesapal.com.
Also, we recommend our Pesapal mobile App, that betters the payment making process and from which you can pay via your credit card.
Thank you.