Keti B.

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Keti B.
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Today I received an email "Ashford Delivery Confirmation - Response Required (Order ID: w00********35)"

The message says that Ashford is tracking my order that was placed on February 23,2025 (Hugo Boss Men's Watch 15***32).

Is this some kind of joke? I tried to buy this watch twice, but for reasons unknown to me, both orders were cancelled. And the customer service ignored my messages. So I never received my order.

This is the worst experience I have ever had ordering from an online store. Ashford discriminates against customers for reasons unknown. I will never use this store again, as there are other online platforms where the buyer is treated with dignity and respect.

Date of experience: February 23, 2025
1 Comment
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Jacob H. — Ashford Rep
5 months ago

Hi,

To protect our customers and prevent internet fraud, all payments go through a third-party payment verification process. We apologize for any inconvenience this may have caused with your order and appreciate your understanding.

Best regards,

This is my first purchase

March 5, 2025
Verified site experience
Previous review

This is my first purchase. I hope for a pleasant purchsame. Thank you

Date of experience: February 23, 2025