KEVIN F.

My daughter has been a loyal fan of the game for years, and we have paid for memberships multiple times, but recently she was locked out of her account and was devastated. AJHQ then e-mailed us to say she had been banned for life and they refused to give us a reason why, simply stating they would discuss the ban no further. After the difficult year we've already had, this left her in tears last night as she didn't understand why she couldn't play animal jam, and i couldn't provide her with a reason myself, and i believe her as she told me multiple times she didn't do or say anything.

I am very disappointed in that we were not even provided with a reason for this permeant ban, and i will not be recommending this game to anyone.