Incognito I.

Quality pizza, and the CALAMARI is great! Often, you get calamari that is fried TOO long which makes it much tougher & chewier. It's a give-a-way when the breading is real dark, but the calamari here is very tender. You receive a fair sized portion, and of course the marinara to dip them in adds a great deal. But their pizza is VERRRRRRY good. We've only had two types, but would imagine they're all equally as good <thumb up>. This is one of THREE pizza locations in the area that I find to offer great pizza!

The review is nothing derogatory as far as the personalities of the people working there, and I certainly am not calling into question the expertise of the optometrist, but this review is of their BUSINESS practice(s).

While waiting in the room for the actual exam, the employee who had escorted me to the room asked for my glasses so they could read the prescription the lens. Well, I'm a blue collar worker and my glasses stay dirty a good bit, BUT when she returned with them to the room before the doctor came in, they didn't even take the few MOMENTS to clean the lens... very poor IMO>

Also, my current frames have the nose pads, which as you know, become "cloudy" and a bit "yellowed" over time. Here again, they COULD have said, "We went ahead and changed out your nose pads... they were gettting a bit worn and old looking", right? Seriously... what's the cost... PENNIES maybe? Nope... no measure of customer service here either... STRIKE 2.

Well upon completion of the exam, the doctor walked me out to So&So and said, "She'll take care of you from here" as he handed her my folder and gave her a 15 second overview as far as my prescription, and SHE is the one charged to "sell" the patient now that he was done with the exam.

She didn't KNOW that they didn't carry Varilux Physio after I told her that that is the only lens I would have in my glasses(?)... either way, not good. She continued to tell me the lens they carry was good, and I am not calling that into question, but I truly believe she knew FULLY WELL they didn't carry Varilux Physio.

Any brick/mortar shop is WAAAAAAAAAAY out of line with their pricing, on not only FILLING prescriptions, but also their frame prices. No disrespect... just the truth of the matter. She couldn't locate pricing for what I needed (because they don't sell it). She said "AROUND" $800 for what she thought was their comparable product. I'm not surprised, but when you can purchase what I want/need elsewhere for LESS than HALF of what they want to charge, would I not be foolish for purchasing from them? This is NO BRAINER territory here folks. Again, no disrespect, because from what I've observed, ALL brick/mortar shops charge the same astronomical prices on e/thing.

But I thought their approach went out years ago as far as turning me over to s/one after the exam... I guess not. It's the same kind of approach car salespeople might use, or time-share folks, or club membership opportunities, etc where they hand you off to the "closer" or manager to get the deal.

Look folks... they HAVE no brick & mortar location... they simply have a fancy, schmancy website that makes it LOOK like they're "something", when in reality, they're NO different than the next business listed in your searches. Interesting, in that the VERY FIRST NEGATIVE REVIEW I see on them, the individual has undergone the EXACT same issues I'm having, namely, NO GLASSES! Yeah... they took my money... they stated it would be only 2-3 days to "process" (whatever THAT means!). Well it's now been NINE days, and the status is STILL the same, i. E. NOTHING HAS EVEN BEEN PROCESSED as far as the order goes. They don't inventory a/thing... they depend on suppliers to fill their orders, and while I know the frame is IN STOCK elsewhere, they can't get their act together!

NO email from them stating a difficulty in filling the order... NO response from them to my email contacting them inquiring about the order which was two days ago, nothing... nada, zip, cero! I will be calling my bank to get them to reverse the charges, and have the notion to send the glasses back IF they're even received!