Kevin P.

I contracted with National Floors Direct (NFD) to redo my entire 3-level townhouse save for three bathrooms. I paid a total of $25,000, which, had to be paid in full before they would start. The
Contract was signed (VA*******) on 6/19/23 and work began 7/12/23. When the installers removed the carpeting from the two sets of stairs, they found that they were already hardwood, and did not
Need to be covered by the engineered hardwood I had purchased. It would be covering a superior product with an inferior one. The NFD salesman said the cost of doing the two sets of stairs
Was $8,500, which is mostly tied up in labor, not supplies. On 7/19/ 23, NFD offered me a take it or leave it offer of $1,200. This is absurd considering expended hardly any money on the steps. I believe $8,000 is a more accurate estimate, which accounts for restocking fees and the work the installers did on the steps of removing the carpeting and removing the fasteners. It is now 8/12/23, and NFD still refuses to return my money even though they would not cost them to do so (except for interest they are accruing on my money perhaps). Please don't use this company.