Kevin S.

I enjoyed working with the people, and they were very helpful; their paperwork process is focused on the local store and not the consumer:
1) You pay for the camper before they prep it for delivery
2) You pay for the camper, and the 20 days plates start from that date, not when the camper is delivered. The plates were dated 9/28/2022
3) You sign the title application before you even take delivery - I bought a used camper and purchased the peace of mind coverage. They had one sign the title transferring a CT title before I even accepted the camper and before their work was done to approve the camper to be fit for sale.
4) The camper was delivered on 10/11/2022 by Cliff, who spent many hours with Lois and me on the delivery of the camper! We got our money's worth there on the peace of mind! There was little peace of mind at the closing! The Service Manager, Amanda, said they would take care of

They did their work, and the service people were wonderful. This was my first camper purchase, so maybe it is not like buying a car or home where the work is done before you accept the property. I asked to speak to the manager, which never happened, so I called corporate, and they referred me back to the store.

I know they wanted the paperwork to be signed before the end of the month, and delivery was in a different month, so it seems to be a sales booking issue. My brother-in-law bought a new camper, and they did the same thing. My lawyer friend bought a camper from them as well this year, and you sign a form that makes you responsible for the camper when on their property before you accept delivery.

So you can see why I think the business focuses on paperwork for Campers Inn, not the customer focus. If the people their like Amanda and David were not so helpful in finding ways to make it work, I would not have closed on the camper.

Good luck - maybe ask the salesperson when you visit Campers Inn and other places if they are the same in delivery procedures. We are excited about the world of camping, and I hope this helps others as they shop!

11/15
The store manager, Peter, called and said he never got my messages. We had a nice conversation - He said he assumes that customers realize the paperwork is limited by consumer protection. Hence, the trailer is still their responsibility until it leaves the lot. I suggested that they document that in a cover letter to give people peace of mind when they take to sign the documents before taking possession. In life it is about finding balance, and we all need to work together.
Kevin