I've been a customer for over 15 years. Thousands of dollars of orders. Customer service is absolutely horrible now. I just submitted an order of folders. They replied the artwork was wrong that I needed to resubmit. Earlier today I emailed *******@gotprint.com and requested someone call me to tell me exactly what's wrong with the artwork. I tried to resubmit new, fixed files, but their uploading page is having issues. It says the artwork doesn't extend to the edge (but it does). I contacted customer service and the agent (Brenda G.) said sorry, nothing we can do "I don't have a workout for that." What?!?! You're a printing company, get an email address where people can send the files. Get an account with senditnow or something like that. So I canceled. The agent didn't even know where I should click to cancel the order! I'm looking for a new printing company. Been with these guys for so long, but their bad customer service is killing them.
UPDATE: Just got a call from a customer service rep. They didn't understand the notes and what was wrong with the file either! Really funny. She tried to explain it and then goes "Wait, this doesn't make any sense!" Yep, exactly. You need to have your artwork guys (who actually do the printing) call and explain exactly what's wrong with the artwork. I've communicated with THREE different customer service agents today, and non of them could clearly explain to me what was wrong with the artwork so I could fix it. Also, if your upload page is having issues (and this is all you do for a living) you need an alternate way to upload files for when that page isn't working!
Hi Kevin,
I am very sorry the message from our processing team was not very clear. Looks like the panels were not lining up properly with our template. We will talk with those Customer Service Representatives you spoke with to make sure they are understanding issue with the files, or where to look for those answers. If you wish to continue with your order, please call Customer Service at 1.877.922.7374 and request to speak with a Supervisor.
Thank you.