KF K.

Please do not buy tickets from Viagogo!

I bought Taylor Swift's Era's Tour in Singapore (9 March) tickets for 4 pax back in July 2023. We have waited since 1-2 weeks before the concert date and tickets were not released yet. We got only to receive email few days prior to the concert date that the 'seller is not able to provide the tickets that you originally purchased' and recommended us to replace our seats to alternative ones they recommended which located near to backstage, while our initial order was actually at row 642 where you still can see the whole stage.

I tried calling them but the number is NOT active, then contact them via live chat. The person on live chat told us the same. Since we still wanted to watch the concert, we decided to choose alternative seat though we had to sacrifice the stage view. And GUESS WHAT? TICKETS CAN BE DOWNLOADED STRAIGHTAWAY.

I don't know how viagogo got and sell our tickets, but offering us to replace to their recommended alternative seat when we have already purchased the seat with a view we wanted is a total scam. How can you have the audacity to claim that the 'seller' wasnt able to provide the tickets as per customer request, knowing that we have spent so much on the tickets? We could have received the tickets with the seat we wanted by now. I will never use nor recommend Viagogo anymore.