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Not to discount anyone else's experience, but I have ordered well over 10 items just over the last several weeks and have had nothing but a positive experience every time. Two items that were damaged upon arrival I submitted pictures of and was refunded wholly within 24 hours, they have also honored price adjustments.
To be honest, sometimes the customer is not 100% right so I would take any negative reviews with a grain of salt.
Tip for consumers:
Excellent customer service and products
Products used:
Halloween items
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