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Kibran W.

Contributor Level

Total Points
86

1 Review by Kibran

  • eskincarestore

2/3/21
Verified purchase

I ordered over $200 of skincare products in order to use $35 gift card promo, everything was in stock. 5 days later, after never receiving any shipment confirmation, I checked online come to find out one of the item is on back order ( 3 weeks). So this company instead of notifying me, pretty much just waiting 3 weeks to ship my products. When I called them, the option was to drop the item that's not in stock but at the same I will not be able to use my $35 gift card, which make absolutely no sense to me, because like I told them, when I made the purchase, it was in stock, it's not my fault that you advertising stuff that you don't have. So to sum it all, I end up losing my $35 gift card. Never again. Stay way from this company!

Service
Value
Shipping
Returns
Quality
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Salma A. – eskincarestore Rep

Please note that this has been a free gift card that we have offered to a previous customer. The product were on back order so we were unable to fulfil the order. The customer has been notified via email regarding this issue.

Kibran Has Earned 6 Votes

Kibran W.'s review of eskincarestore earned 6 Very Helpful votes

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