Kiera L.

I've used this service four times in the last two years. The first three times at the same location. I wanted to keep giving them a shot but all four times and two separate locations did the same thing…they must encourage their workers to "substitute" items of higher cost value with items of lower cost. This continues to happen even when I don't choose a substitution. You cannot choose "no substitute." Also, 3 of the four times I actually went into the store and found the item "that had none of" and purchased it myself. Besides the substitutions, the don't give you any of the sale prices or deals that are shown on the website or app or flyer. When I ask the drive up and go about this they simply say "the system doesn't recognize the sale prices." Then when I asked if they could reflect the sale prices I would get if I walked into the store they give me attitude and say they're going to do it but don't. The last time I physically walked into their computer area and waited and the lady said I would receive and email and she wouldn't give me a print out of the changes. And no, she didn't fix the items to their sales prices even when I specifically told her and wrote down what they were on the print out. You could literally look up the difference on your phone right in front of them and they don't care. This is how they make some of their money. We are a family of 6 and on a budget and we cannot afford to lose out on the sale prices which is why I'm purchasing such items at the time. I spend the time researching and budgeting only to pay full price. So, basically, the drive up and go is not really a feature that they offer. They use it to their advantage to get more money from people and most people probably don't even know it! DO NOT USE DRIVE UP AND GO! If you do, know that you will be overcharged; you will be told a replacement had to happen (their number one go to is the 12 pack of soda is replaced with more expensive bottle packs of soda) when they have multiple of the item you ordered available at the store; and know that they don't care and will not adjust the prices.