Kimberly B.

I called for a liquid oxygen refill on a Wednesday of last week. Driver called Thursday to state he would be at my house between 3-5pm. No courtesy call and driver was a no show. Friday a.m. i called to find out what happened. A different employee called late in the day to explain that the liquid O2 is not available for another two weeks? Wth, why didn't the driver tell me that in the first place?

Following week, i called for two large portable oxygen tanks plus oxygen tubing to hold me until I can have the liquid O2 delivered in a week or whenever they get around to it. I spoke with an office girl, she stated that the driver would call me in the morning to let me know what time he would be coming today. No call, and another no show. I called at 3 pm at the Lincare branch in my area, receptionist couldn't get a hold of the driver and told me she was going to call back. She failed to do so. I called the answering service at 4:30pm and she took all my info and stated she would try to contact someone in the office at 5pm to have them contact me ~ AGAIN, NO COURTESY CALL!

The service with Lincare is atrocious but i do use liquid O2 for my respiratory disease needs and it's the only company that provides that service. It's important that i am on the liquid O2 as my body does not do well on an oxygen concentrator (plugs into wall and oxygen is only 89.9% pure. Liquid O2 is 99.9% pure. My body knows the difference!)

J. R. used to be my driver about five years ago and he always came, always called, and if not, gave a courtesy call. He got fired unfortunately. All the drivers since then are inefficient and do not give courtesy calls, scheduled appointment calls, nor tell us what to expect and when. They complain endlessly about the company, especially Oscar complains about the van not being adequate to carry the equipment. I do agree about that, why doesn't Lincare buy a commercial van that is able to carry the weight of the equipment? They surely can afford it... Getting back to Oscar/the driver for liquid O2, some of us are very sickly, weak, and depressed about our illnesses already we really don't need to listen to an a disgruntled employee complaining about his job. For myself, i have six major respiratory diseases plus a deadly bacteria that has Colonized my lungs. Each one of the diseases are progressive in nature. I count my lucky stars that I am alive and still able to move around a little bit.

All I'm asking is for consistent, proficient service and an upbeat driver. My insurance company pays Lincare in a timely manner but yet the sickly customers are getting jacked around EVERY. SINGLE. TIME. Which is super frustrating and annoying.

I have canceled many of my plans to be home when a Lincare delivery is due and then i get repeat no-shows, no courtesy calls, or am given mis-information (lead to believe one thing and that is simply not true.)