I ordered two iphone cases(iphone6&6plus), one for myself and one for my daughter. When my items arrived I realized that one of the phone cases was wrong. I accidentally ordered the 6plus instead of the 6s for my daughter. I emailed Zshoppers, explaining my situation and they responded back quick, fixed the problem right away, they were very nice and accommodating. Zshoppers's customer service was FANTASTIC, what a pleasure. I will continue doing business with them.