Didn't do the first snowfall (my neighbor had to come over and do it). Didn't do the 2nd one until I called (two days later) and they said they had it marked down it was done. Why would I call if it was done. Had to send them a picture showing it wasn't done. Then they came out. 3rd time didn't show, called 24 hours later and they said it was going to snow again the next day so they were just going to wait. Wait! Umm, driveway is full of snow and trying to sell the house. Horrible.