To Retro Stage: I suggest that you don't make it so difficult for customers to return your products. It's unfair. People don't know how items will fit or look until they have them in their possession. It's difficult to shop online. Items look different on screen than in person. Birkenstock, Target, Walmart, Amazon lets you return things at no cost to to the customer. It's not worth it shopping here. Go on Amazon and see if there's a vintage style that you like instead. There's a big hassle and a lot of e-mail tag to be able to return an item and they are hoping that the 15 days that you have to return an item will be up before they confirm that you can return the item. They also try to talk you into keeping the item. Retro stage is a manipulative company and I will be proactively advocating against their business.
Notice in the picture I attached…. They said we will give you some useful advice, lol, yep they definitely tried to do that. When a customer just wants to return an item then let them return that item.