On the 4th October 2021 J D Williams courier Hermes posted my parcel through my opened top window and pushing my shutters open and rested my parcel on top of the shutters. This caused damage to my ornaments on my window seal and stress to my dog. I have been in contact with J D Williams over 30 times regarding this issue and all they say is that a manager will be in touch within the next 48 hours. I'm still awaiting there call. They have said that Hermes are not reliable for the damaged they caused and they agreed with me that this is not the way to deliver a parcel.