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They gave me a defective product and was received broken. They would not issue a refund or replacement even though their policy said that they do. They "take care" of shipping the packages. It had very minimal packaging to keep from being damaged. Completely unprofessional packaging and customer service. Do not use them!
Tip for consumers:
Horrible company. Do not use. Horrible policy and customer service. They have in their TOS that they care for shipping products, but it had minimal packaging. They took no care in shipping the product.
Products used:
A figurine
Brandon F.'s review of OtakuMode earned a Very Helpful vote
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