kirsten z.

I ordered a racquet for my son. I opened the box, he held it and felt it was oddly weighted so I immediately revived it and sent it back (ordering a different model). Upon receipt of my return, TW informed me that the was "ball fuzz" on the racquet (?!), and deducted a 25% fee and refused to credit my original payment but instead issued store credit). Since the racquet never left my kitchen, there's no chance it could have picked up any stray "ball fuzz". Super disappointed that a company have purchased from on many occasions would engage in such deceptive practices. I see from the many other negative reviews, this is not an isolated incident.

Horrible! It took over a months to receive a pair of tights and when they arrived they had filthy black stains on them! They don't send confirmatory order emails or include invoices with their packages (and the item arrived in a repurposed box). Still can't get resolution from them. Clearly this is a slap dash outfit--definitely don't use.