Kirsty b.

Trustpilot reviews

Looks like you're in the United Kingdom. Go to the British Trustpilot site

Thanks for your review!

Booking.com

Your review is pending.Read more

Jon Budworth
1 review
GB
Rated 1 out of 5 stars
Never again will I book with them
I arrived in Valencia yesterday, A trip I've been looking forward to since last August. I made sure I booked early as I knew I was going to attend one of the busiest and important festivals in the Valencian calendar. Great! I spent ages deciding on where to stay and agreed to the price that I new was to be taken from my account.

Imagine the shock yesterday to arrive in Valencia to be told by the hotel that the booking had been cancelled by booking.com TWO days prior to my arrival? No missed phone calls, Voicemails, texts to alert me to any issues with the transcation. I went into an absolute panic when told that it was unlikely that I would find anywhere to stay centrally and, a quick checked showed thst any left would cost at least 50% more. I cried. I'm here for a week with nowhere to stay I thought. I ended up finding somewhere buts it's pretty grotty and expensive. I'm trying not to let it spoil my week but I can't pretend I'm not disappointed and upset.
Booking.com in a app text response, say an email was sent out regarding a problem with my card details. I have not received this email because, if I had I would have acted upon it. Why does the customer service not extend to a call? Voicemail or text?
For them, my booking is just a failed transaction, for me, it's far more. This is my abroad holiday this year which I have saved and looked forward to for so long. They have even 'thanked me for my booking' well 'thank you for ruining my trip '. I will always book direct as much as possible as I will never trust them again.

Date of experience: March 13,2024