Thank you for your opinion - please accept our sincerest apologies for the frustration caused by the activated GAMIVO SMART subscription.
We understand that this situation caused you stress and confusion, however, we would like to point out that the information about it has been visible to you during your purchase. It is a special additional service, which is not mandatory, and the user can resign whenever they wish - before the purchase, and anytime after that.
Please feel free to contact us via ticket or chat, or provide more information (order ID or e-mail address of your GAMIVO account), and we will do our best to find a compromise satisfactory for both sides.
Hello,
Thank you for your opinion - please accept our sincerest apologies for the frustration caused by the activated GAMIVO SMART subscription.
We understand that this situation caused you stress and confusion, however, we would like to point out that the information about it has been visible to you during your purchase. It is a special additional service, which is not mandatory, and the user can resign whenever they wish - before the purchase, and anytime after that.
Please feel free to contact us via ticket or chat, or provide more information (order ID or e-mail address of your GAMIVO account), and we will do our best to find a compromise satisfactory for both sides.
Best regards,
Karen