K K.

I've been a Swanson customer for 30+ years. When Lee Swanson ran it, shipping was fast, customer service was in North Dakota with reps who knew what they were doing and could actually help you, prices were fair, extra shipping charges never occurred, the amount of milligrams in the supplements of whatever you're buying was higher, and there weren't extra things added to the supplements that nobody needs or wants.

Ever since he sold Swanson to a hedge fund and retired, EVERYTHING has gone downhill. Shipping takes forever now. Customer service is in the Philippines according to one rep I talked with and good luck with the connection. Prices have risen to ridiculous levels, probably to justify all the fillers now in the supplements. The strength of the supplements' active and beneficial ingredients has been decreased. Free shipping means nothing because they're adding $20+ for "overweight" packages and this charge is not mentioned ANYWHERE on their website until you're checking out when it appears on the line that says "Free Shipping".

VERY disappointed with Swanson and will be ordering vitamins from other companies without the fillers, lowered strength, and extra shipping charges. Leave it to a hedge fund to ruin a perfectly fine business.