I placed an order on April 28th, which was three weeks ago, and it hasn't shipped yet. 8 days ago, 2 weeks after placing the order, I wrote to their customer service to ask why. The response was: "I'm really sorry for the delay in shipping your order this is because our supplier is experiencing huge backlogs due to these styles being very popular at the moment. We have received the order today and will ship it to you within the next day or two." It still hasn't shipped. I have emailed them again yesterday (I waited one week after the initial email inquiry) and today, but they are now not even emailing me back to make excuses about why it hasn't even shipped yet. They are just simply ignoring me.
I notice that all the other negative reviews are very recent. I'm thinking my money is probably just gone at this point. Wish I'd looked them up before ordering!