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KL S.

Contributor Level

Total Points
80

1 Review by KL

  • Peapod

9/14/23

Received some expired items from peapod and customer service ignored me, to get a refund I had to dispute the charge with my credit card company and my visa gave it back to me. Then peapod emails me about the chargeback and how i need to respond to them to settle up. I reply explaining what happened. They ignore me and a few weeks later send the same email to me. Again I reply and explain. They ignore me and again a week later send the same email to which I reply and they again ignore me. They deactivated my account when they sent the first email insinuating i can't use peapod anymore unless i pay for the expired items they sent me. No thanks. No desire to use them again. Their customer service is trash. Who sends expired food and expects people to not request a refund for it?

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