kmi a.

I have been with CapitalOne for over a decade, and can tell with confidence that they support fraudulent transactions of merchants over customers concerns. Recently, I was charged several times by Logo genies for a service that was not completed prior to filing the dispute. Logo genies was a "click and bait" company who changed their terms and conditions after receiving payment, and never sent me a sales invoice or cancellation policy prior and after payment. I contacted Capital One to dispute the charges and sent them all the evidence of Logo genies scam (email trail with time stamps, snapshot of logogenies service information displayed on their website), CapitalOne took over 60 days to look into it and then said that the case was closed because I could not provide sales invoice and cancellation policy which the merchant did not provide me throughout service period until date. So, I did not get the refund I deserved for an unfulfilled service. I have had similar encounters with CapitalOne more than five times already with different merchants, and CapitalOne has always favored the merchants in spite of all evidence that service/product has not been delivered, and today I say no more! They always support scam activities of merchants and do not act in my best interest as a customer to protect my credit. So, I will be closing my CapitalOne credit account for good soon.
Note: I tried uploading images of multiple charges to my capitalone account but pixels of images exceed 300 by300, so I could not upload my only proof of payments.