Korina G.

ITHire does not represent or work with the clients. I contacted them two weeks ago regarding one of their freelancers who had acquired 100 hours of manually billed time without sending evidence of true programming. We hired the freelancer to assist us and add some additional slots and features to our pre-existing UX Design via plug-in. The freelancer was given the software and the plug-in to work with. When the freelancer couldn't show proof of any actual programming progress, I checked our softwares records and found out that they had only had the software running on their computer for half the time billed. I immediately contacted ITHire support. I explained the situation and informed them that I needed to speak with someone as I'm concerned that I'm being charged for work that's not been done. I had proof that they had charged me nearly 50 hours that were not logged on our software (the software is required to be open to program on it). The "work" they did send me accounted for maybe 1-3 hours tops (as a programmer myself, I could program what was sent to me in under one hour [that's how basic the stuff sent was]). ITHire support just apologized, told me to open a dispute and left it at that. I tried to open a dispute and it wouldn't let me. I contacted them to explain that this was a serious matter, it involved the entire duration of the contract and not just that weeks time and to please refer me to someone who I can contest the manually billed time to. Again, they told me to open a dispute and informed me a project manager would contact me. I was able to open a dispute (but they only allow you to dispute the previous weeks billed time) and I still have not heard back from anyone. As of today, I have not been contacted by a project manager nor a dispute specialist.

Go with a different freelancing agency. I've used many throughout the years and this is by far the worst I've ever experienced as a client.