One word: thiefs.
They retired 200/200/500 plan I was signed for and requested either to accept new 5/25/xx or to cancel account. I cancelled account and kindly asked to refund unused funds from it. How naive I was. They told me because I cancelled the account, I was not anymore in their refund policy.
Neither BBB, not writing to CS did not help to resolve a problem and get a refund..