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I made a reservation and they gave me a bogus confirmation code. When I called the hotel directly to confirm my reservation, they showed no reservation. I was on the phone for 5 hours trying to secure a reservation because at that point the hotel was sold out. It is two weeks later and I am on the phone still trying to get a refund from reservations.com as I had to book a room directly from the hotel. This has been a nightmare!
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