K R.

Disappointed in the quality control of a few items. I consigned a brand new coat that had been shipped to me completely protected in plastic. The RealReal did not list it as new, just very good condition with a few pulled threads. (Inaccurate). Purchased two items that were listed as very good condition, but were really used and shoes scuffed. When I call to complain, there is never follow up or communication. I think they should listen to feedback from their repeat costumers. I came very close to not returning.