Kris L.

I purchased a Snorkel TB47J from BoomLifts4Sale on eBay 12/04/18 the Lift was advertised to be in full working condition. I received the Lift 12/06/18 and it seemed to be in great condition and I was very excited to start using it in the next few days.

On 12/09/18 I tried to use the Lift and found out the throttle control was non-functional, when I contacted BoomLifts4Sale I was put in touch with *, who at that time seemed very helpful.

He asked me to do some diagnostics and after doing so we determined that the throttle control electronics were broken and that he would immediately get one shipped to me. At this point I thanked him and said this would work.

After waiting for two weeks with no communications from BoomLifts4sale I called * and he said he had ordered the part prior to Christmas, and that it had been back ordered. He said it would be coming soon.

Again with no feedback from BoomLifs4sale I called Jan/5/19 to find out where my part was so I could actually use my Lift, I was told by the office that my part had been accidentally shipped to them instead of me but that they would ship it out the next day to me directly.

It is now Jan/29/19, I have no part, they have sent me no correspondence and are not answering my calls nor emails to find out what is going on.

So after spending more than $16,000.00 on this Lift on Dec/6/2018 I still have a non-working Lift with a company that does not seem to care nor honor their commitments.

I am now working with eBay to get this resolved, I would not purchase anything from Matt or his company BoomLifts4sale again.

I gave them a 2 stars because other than this throttle control issue the Snorkel is a good unit in good condition. It's a shame, I would have given them 5 star's except for this experience.

*Personal information redacted by admin