Kristen C.

My friend and I booked a day bed at a Marriott hotel pool. We were very excited to be able to spend the day by the pool before our flight out later that day. Unfortunately, we woke up to a tornado warning, and could not spend the day by the pool. I called the hotel, and spoke with their manager. They were more than happy to cancel the reservation, but were unable to on their end. They also told me they were most likely going to have to close the pool anyway. I tried calling resortpass, but they do not allow anyone to call and speak with a live person. Everything has to be over email. I emailed and they refused to cancel and refund the reservation, even though the weather called for a tornado warning. You would think that would be an extenuating circumstance, enough to allow a refund.

Do not book on this site for any outdoor activities if you are in a place with any potential rain/bad weather. You will waste your money.