Everytime i call spectrum for anything they are rude non compassionate and don't care about their customers. We are in a financial hardship due to a lay off and i asked for our bill to be extended until next Friday which is 4 days past the last date and i would pay in full they denied it, I'm having major surgery the day before Friday I'm in school online and we have two babies... complete bull$#*!... i was with time warner for a decade and if i needed help they helped me really considering switching to DISH... at this point i have had spectrum for a year and hate it... the commercials are lies... rude customer service... not willing to add a few more days really... not happy with them... so sad