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Kristine D.

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1 Review by Kristine

Aéropostale

  • Aéropostale

“HORRIBLE CUSTOMER SERVICE”
6/29/23

It's terrible that there's no -1 star rating here. This clothing company does not even deserve 1 star. DO NOT ORDER ONLINE. Their customer service is very unhelpful. I cancelled my purchase less than 2 hours after making a purchase because I did not receive any confirmation email whether my purchase went thru or not. When I called their customer service, they said they will cancel it and refund within 3-5 biz days which they did not. No email confirmation again about this request, i called again after 4 days and was advised that there's nothing that they can do anymore because the order has been shipped already. Asked for a supervisor and the supervisor was rude.

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