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We are so concerned about the legitimacy of this company that we have called our credit card company to put them on watch. Whatever you do, DO NOT pay the extra $25 for "flight protection", because it is a total SCAM - of NO BENEFIT whatsoever. The website is VERY misleading.
Kristin M.'s review of CheapOair earned 2 Very Helpful votes
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The trip protection is a standard travel insurance policy which protects you from unforseen circumstances such as medical issues, medical emergencies, lost bags, but does not cover a change of plans, in which this customer didn't want to pay to change the dates. Each customer is given a PDF file to review the terms of the insurance, and has 10 days from the purchase date to cancel for a refund of the policy if once read, it doesn't meet your needs. There are not many travel policies, if any, that allow a full refund because of 'CHANGE OF PLANS". This was handled appropriately, customer didn't want to accept the information.
https://ravpn.fareportal.com/f5-w-687474703a2f2f7777772e747269706d6174652e636f6d$$/plan/print_certificate/3A65BA39-EF55-45DF-B27E-9575920993E3