Kristin S.

I placed an order for boots & dudes. I only received the boots in the package. The packing was not big enough to fit another box inside, but the "manager" Andrew is arguing, saying he watched them repackage an alike package with his own eyes and it is. They're trying to blame me for not receiving what I ordered, saying I, "deselected the package protection plan." But yet, when I go to their website right now via mobile phone and add another pair to my cart, there is NO option to select that package. He said he was aware and they're working on it but tried to say it has only been unavailable since yesterday and would have been available the day I purchased my order. Sounds like a rip off to me! Who doesn't stand behind their products and shipping when the package was not even tampered with? I tried contacting them via email first as they request in the order confirmation email and no one helped that was either. I had even attached a picture of the package showing another box would not fit, but they tried telling me they viewed it with their "own eyes" again and it does appear that it will fit another package. You can't tell me it will fit another box of shoes with only 3" remaining. Hey Dudes boxes are approx 5" in width, not including the height. They're trying to make it seem like someone, or possibly myself, has stolen said shoes but that did NOT happen. I live out in the country of West Virginia. We do not have package thieves around here. Our closest neighbor is 82 and wears a much smaller size, definitely wasn't her. My husband was home when the package was delivered and brought them in right away. So you're saying I'm out $60? Any other place of business would be sure to make this right with me. I'm very disappointed in this business: Wild West Boot Store!