I've been a customer for almost 2 years now. My first band was a PiP (perfectly imperfect) which means there may be a little flaw somewhere. It was the most stunning LV band! Wear it all the time! Every time I have had an issue, like the sizing was off or I accidentally ordered a band I put on my waitlist, they have made it right and made it super easy to take care of. I've seen the reviews and it seems someone may have a bad experience and it shifts their whole line of thinking. I've met and chatted with these people and they're human just like us and have the sweetest hearts and truly do their best to help the customer. They do get back to you within 24-48 hours which is standard anywhere. They get 100's of emails daily and have a small staff, be kind. Also, they do sell bands of ALL sizes - customizable and read to ship. From tiny 5" wrists to larger. Are they always in stock? Perhaps not, but they often have customizable leathers you can customize yourself in post check out or schedule a stylist assist appt and have fun styling with a live person! All this to say, I have over 25 gorgeous bands and they are very well made and done with such care and love. I highly recommend this company if you want to jazz up your watch band! There's a reason why a beautiful community of woman have been connected because of this company and the bands Courtney has created. They don't favor "celebs" or their ambassadors. The ambassadors buy the bands just like us! Sometimes they do get a band ahead of us IF they are styling that band so they can show it! Also, they often have deals and specials and the cost is no different than the leather band you'd buy at Apple that has no personality and falls apart after a year. (Happened to me and I paid more than I have with my Sparkl bands!) These bands have a lifetime warranty! Download the Sparkl app and shop! You won't regret it! :)