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I loved it until this Christmas. I wrapped it in soft cloth to put it away while I had all my Christmas decorations out. When I got it back out to put it on the shelf, the picture had chipped away in the back. The glass was fine but the picture was chipping and peeling off. Not sure why it happened. I kept it in a cool, dry place and kept it protected.
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I received this as a gift, so I’m not really sure how to answer this.
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Sorry to hear that happened to your print, Kristyn! This sort of thing is absolutely covered by our lifetime warranty, and we'd be happy to get a replacement sent out. Please contact our Customer Support team at Support@fractureme.com and they can set that up for you!