Kristy P.

BOA Staff are permitted to work from home and access confidential consumer information such as, #ss, addresses, phone numbers and phone carriers, spending habits etc. resulting in an alarming number of consumer identity theft complaints. Identity Theft is so prevalent at BOA that customers will spend an excess of 2 hours holding on the 1-800 fraud hotline before connecting with an associate. When you're on hold on the 1-800 fraud hotline there is a recording discouraging clients from making a complaint and further investigating unusual charges, This is a red flag. A sign thst this bank is unable to manage its case load and that there isn't proper security in place to protect consumers identities, BOA is negligent in properly satisfy subpoena requests. BOA should have its internal processes and procedures investigated and audited. BOA fails to have the proper security in place to protect its customers. They have failed their employees and their customers.

DO NOT BUY FROM THIS COMPANY IT'S A SCAM. I was foolish to not look into this company and it's return policy. On the website it says products are non refundable. Non Refundable products means poor quality products and you should run! This product is also from China this is another reason they don't do returns!

I paid $30 for what I thought was a outdoor rug. Plus $12 shipping. The photograph misleads customers to believe it's a Coir Non slip outdoor door Mat. It absolutely is not it's a flimsy piece of foam that they've done digital imaging on. It's pixelated and looks like crap. The product itself is so light it weighs less than a pound and would blow away easily if left outside your front door. It is such poor quality that it can actually fold up and fit in your mailbox.

Bottom line I'm out $50 and I wish I would have supported small business owners in the US. The website was very misleading and I didn't realize it was China until after my purchase. I'm disappointed and out $50. I know I'm not going to get my money back but you better believe I'll post on as many websites as possible to educate future consumers in hopes they don't make the same mistake.

As soon as I hit submit for my Skims order SB******* I noticed my address was incorrect. In seconds I contacted customer service. I knew I was in trouble when you could only reach customer service via text or email. No customer service phone number is a huge red flag. I reached out to both and provided my new address. At which point I received a response saying my order had already gone to the warehouse. What? How is customer service unable to process a simple address change within seconds of a purchase? Instead I was instructed to cancel the order and reorder. I sent a response immediately confirming I would like the order canceled. No response from Skims. I sent a response each day for 4-5 days now requesting cancellation of the order and Skims is not responding. Another red flag I mistakenly over looked is there aren't customer reviews of the website or FB page. It actually difficult to find places to write a review. Good business encourage and boast reviews. I'm disappointed to share Skims is a scam. Skims is unprofessional and lacks the ability to provide the most basic customer service relations. The only way to shut this illegitimate business down is to report it to the BBB so Skims can no longer process credit cards and has to shut down. I guess now that Kim is no longer on Kayne's payroll she's destitute to stealing from the low income and middle class. Isn't it ironic the company is called Skims? Shouldn't it be called Kimmy is Skimming again.

-On 5/24/20 I placed an order for the TK Classics Kathy Ireland River 8 piece Wicker Patio set in the amount of $1969. 67 and there was an seperate charge for $11.63. Through Appliances Connection. The estimated delivery date was 6/20/20.
-On 6/22/20 I contacted Appliances Connection I spoke with * at Appliances Connection and inquired about the delivery of my Patio set. * said he was the Sales Floor Manager and that it would be delivered in July however he did not have an exact delivery date. I then explained that my family would be out of town effective July 1st and we would not return until July 23,2020. * then recommended that when Roadrunner Transportations their shipping company contacted me that I could schedule the delivery upon my return. That sounded great and I agreed to scheduling
-On July 10,2020 I received a phone call from Roadrunner Transportation attempting to schedule delivery. At this time I informed the representative that I was currently out of town and had been told by the Sales Floor Manager * on 6/22/20 that I could schedule delivery upon my return on 7/23/20. The representative from Roadrunner Transportation then informed me that their would be a $300 storage fee should I delay delivery. I explained that I felt this was unfair given I had called prior to our going out of town make all necessary arrangements and on 6/22/20 the Sales Manger * had recommended that I schedule the delivery upon my return. At no time was their discussion of a storage fee. The representative at Roadrunner Transportation said she would escalate the matter to a manager at Roadrunner Transportation and call me back. I never received a follow up phone call.
- While we were out of town my father suffered a massive heart attack and passed away July 14th. We were unable to return home until July 26th given the circumstances.
-On Monday, July 27th I called Appliances Connection I sat for 2 hours on hold before I could speak with *. I informed
* that when I attempted to look up his contact information I had the unpleasant experience of finding a few tickets that had gone to my junk mail notifying me that I had a storage fee for my furniture. At which time I explained about our extenuating circumstances about my fathers passing and that I found it unethical to charge such fees especially since * had informed me of no such fee when we spoke on 6/22/20 and * had recommended that I postpone the delivery until my return.
-On Monday, July 27th * from Appliances Connection emailed * at Roadrunner Transportation explaining there was a family emergency and to please reschedule delivery. The email address used was * at 3:50 pm on July 27th. At 4:42 I received at ticket via email from * at Appliances Connections notifying me that the carrier would be charging me storage fees for the furniture and once I approve the charges then and only then my furniture would be delived. At 7:10 pm on July 27th I emailed * at Appliances Connection and shared the email that I received from * at Appliance Connection. I received an email from * at 7:17 saying he would look into the matter further and get back to me.
-On Wednesday July 29,2020 I spent an hour and a half on hold attempting to reach * about the scheduling of my furniture. When I called the system said I was the next caller in the que. Then the system said I was the 18th person in the que. After waiting an hour and a half I spoke with *. *r said * was away from his desk and * would return my call. *Doug did not return my call.
On Thursday July 30,2020 I spent nearly 2.5 hours on hold attempting to reach *. I had a similar experience as the previous day. I was next caller in the que. I was bumped to caller 22. This cycle repeated itself. I had the unpleasant experience of speaking with an unprofessional female sales representative that was also unable to put me in contact with *. At this point I explained that I either wanted my furniture to be delivered and the shipping fees to be waived or to please cancel my order entirely and refund my money. This representative then got * a "manager" at Appliances Connections on the phone call. * said, he would split the storage fee and if I agreed to pay $150 dollar storage fee my furniture would be delivered. Regretfully and out of pure exhaustion I agreed to paul the $150. No one from Roadrunner Transporations called me to schedule the delivery Thursday afternoon.

On Friday July 31,2020 morning at 11am I sent an electronic ticket to Appliance Connections explaining Roadrunner Transportation had no yet contacted me to schedule delivery and that it was unethical to have charged me an additional $150 storage fee without having a scheduled delivery. I explained that the delivery needed to be scheduled that day or I wanted to receive a full refund. Appliance Connection then sent a ticket response providing the tracking number ******* and phone number *******393 to schedule the delivery. I called this number at Road Runnner at which time the customer service representative at RoadRunner Transporations explained that their was still a balance for storage fees. I explained to the representative all the details of the last week and that storage fees had actually been paid to Appliance Connection. She delivery would be made because of the storage fee balance. I requested to speak with a manager. The representative at Roadrunner Transporation then put me in contact with "manager" *. * confirmed there was still a storage balance but that she would look into the matter and schedule delivery for Monday August 3rd.

On Monday August 3rd the furniture was delivered. The driver asked my husband to sign for delivery. My husband * said he was not comfortable signing for a product that was unopened. They began opening the furniture that was poorly packaged in damaged boxes. At which point my husband and the driver realized the patio set was incomplete and was missing a piece of furniture. They also were able to identify the furniture was extremely damaged. One arm on a chair was bent and mishaped. Another chair had broken wicker weave and a hole in the side of it. My husband refused the delivery. I called * and informed her of the damage and that we were refusing the delivery. I asked * to please refund me my money. She said that she could not do that, that I or Appliance Connections would need to file a claim with the Manufacture Kathy Ireland and the process takes several weeks. This is unacceptable. I have submitted a ticket to Appliance Connections in writing expressing I want to be refunded $1969. 87 for the 8 piece set, $11.63 for the furniture clips, and $150 for the storage fee. It is unethical that they attempted to deliver furniture in this condition much less charge a storage fee.

*Personal information redacted by admin