I had a couple of issues with Sears last month during the holidays. In truth, I bought quite a few things from them and most of those transactions went through without a hitch, a couple did not. I try to be understanding, it is a busy time of year (for all of us!). But my review is based on the fact that consistently, on at least four occasions when I've waited through the many minutes of holds and transfers and disconnected calls, I reach a real customer service agent who seems understanding and promises to fix my issue and then does nothing. Nothing is more frustrating than to be promised something only to get nothing. I'd almost rather just hear "too bad, I am not going to help you". I wouldn't be happy but at least I'd know what I was getting. Sears, train your reps to stop lying to us before you lose what few customers you have left!