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I had an extremely unprofessional experience with this company. Emails go unanswered, and in the event of an issue, they neither respond nor provide a resolution. I strongly recommend considering an alternative provider to avoid potential financial loss. Particularly noteworthy is Mr. Abhinash from customer service, who displayed significant unprofessionalism throughout the interaction.
Tip for consumers:
I initially booked a ticket with them, but there was an error in the booking. When given the option for a refund or an alternative booking, I chose the latter, yet there has been no progress—no responses whatsoever. Interestingly, my sister encountered a similar issue with another provider (trip.com), and they efficiently resolved her matter within just two hours. The disparity in professionalism is quite evident.
Products used:
Ticket
Krystel M.'s review of MakeMyTrip earned a Very Helpful vote
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Very worst team ever, no proper customer support no idea about services what they having. 1 email...
Friend, I would like to say just one thing, even if you pay more for local travel, do not take...
We deeply regret any inconvenience caused. Your feedback is concerning, and we apologize for the lapse in service. Please provide more details on "Head-CS@go-mmt.com" about your issue, and we'll investigate and work to resolve it. Thank you for your patience. Thanks