Kurt D.

As Valentines Day approached, my girlfriend advised she'd never received a delivery at her workplace on a Valentines Day. Not missing the obvious hint, I ended up ordering 4 items for delivery to her work; all scheduled for Valentines Day and each with a separate message as part of a whole.

I placed the order for my redEnvelope item on 2/6/14, a week and a day before the 2/14/14 Valentines Day. After selecting the ship to location, my girlfriends work, the order form took me to a screen that said "Delivery date" and asked me to select a delivery date. The site even reminded me that 2/14 was Valentines. I selected 2/14 and paid the $4.99 extra shipping fee for that day.

The next day I received FedEx tracking information for the item, which had an estimated ship date of 2/11/14, noticeably not 2/14/14. Customer service said they could not alter the ship date and could not cancel the order now that it was already with FedEx. I double-checked the site and confirmed that yes, the order form does say "Delivery date" and never suggests the date selected is not actually "on or by" before submitting your order.

I have now asked FedEx to hold my item at one of their locations so I can pick it up and arrange for another way for it to arrive at her office. Good thing I selected that $4.99 Valentines Day/Rush shipping.

Oddly, on 2/7/14, a day after I'd placed the order, when I was double-checking to ensure the order form did lie to me about the delivery date, I found the Valentines Day shipping was still an option, but no longer cost $4.99 extra. I have no idea why the rush/holiday fee would be removed a day closer to the delivery date.

This site is awful. I'll never use it again and I haven't even seen the product I ordered. I was willing to put up with a cheap piece of crap (as others have advised this site sells) as long as the message as a whole reached my girlfriend. Quality and the product aside, they couldn't get right the one thing I wanted them to do: delivery on 2/14, which, thanks to the customized delivery date option in their order form, was the entire reason I picked them in the first place.

Avoid these frauds.