This is my second order with them and I'm aghast that they find some way or the other to screw up the occasion. Last time inspite of the explicit instructions that the delivery cannot be after 5pm, as the person receiving was leaving town they delayed it by 3 hours and the delivery went waste. They even refused refund as well.
This time they accepted a 7-9 am slot today, took extra money for that and didn't even bother to inform that they cannot meet the commitment. Only when I called now at 0930 they are saying they cannot deliver.
I'm feeling stupid going to them again. They have not even initiated a refund.